Resume of
Michael James Helweg
5081 Pioneer Avenue
Las Vegas, Nevada 89146-8178

Telephone (702) 968-5353
Cell Phone (702) 772-3837

Dear Prospective Employer;
    Thank you for taking the time to read my qualifications for employment with your company. I have been working on and with computers for well over 15 years and in that time I have become proficient in both the hardware and software aspects of their operation for both stand alone as well as in a networked environment.
    I have an in-depth understanding of every Windows based operating system as well as Unix & Linux operating systems, whether in a stand-alone environment or in a Server / networked capacity. I am capable of building computer systems from specifications and troubleshooting computer hardware at the sub-component level, and can design, build and maintain a networked environment. I try to maintain a full working knowledge of all of the latest hardware / software available.
     I have extensive experience in the installation of a networked environment – both software and hardware.
I’ve also designed and installed networks for use in security systems with Closed Circuit cameras as well as Point of Sale Cash register networks and building environment control systems. I hold multiple Microsoft Certifications, which I have listed. I also have certifications to dispense technical support with Dell, Micron, Compaq, HP, Gateway, and Sony Laptops and hold a “Recognized Qualified Repair Technician” for IBM laptop / desktop computers.
     I have extensive time, training and experience in troubleshooting hardware and or software over the telephone as well as directly with end-users, on-site. I am quite comfortable working with individuals who are not quite knowledgeable in resolving issues with their systems.
    I can work in, and manage a group atmosphere easily, as well as on my own and I am a capable of managing projects to completion without guidance, and have no problems working in a fast-paced environment and completing projects within a projected deadline.
    I have extensive training in the installation and day-to-day operations of PBX/V.O.I.P. telephony systems from Avaya, Nortel, Nortel-Meridian and AT&T.

Educational History:
I am a graduate from Poughkeepsie, High School, in Poughkeepsie, N.Y. - Class of 79. I graduated with a G.P.A. of 3.65.
In June 1988, I graduated with a Bachelor’s of Science in Computer Information Systems with a minor in Electro-Mechanical Design with a G.P.A. 3.35, from Marist College, Poughkeepsie, New York.
I have attended many other courses, sponsored by various computer manufacturers, in order to stay informed on the newest technologies and innovations in the computer industry.

Certifications
January 1999 – HP / Compaq Certified Systems Administration
October 1999 – Dell Certified Technical Support Specialist
April 2000 – IBM Authorized Repair Technician
June 2001 –Microsoft Certified Professional
January 2002 – Microsoft Certified Professional –Systems Engineer
March 2002- Microsoft Certified Professional – 2002 NT Systems Engineer.
April 2004 – HP Certified Systems Administrator HP-UX
September 2004 - Microsoft Certified Systems Administrator (MCSA)
August 2006 – C.O.P.C. Certified Dell Level II Technician
January 2007 – Recertified - Microsoft Certified Professional –Systems Engineer
March 2008 – Recertified IBM Authorized Repair Technician

Employment History:
411 Web Design Group LLC
4004 Schiff Drive
Las Vegas, NV
August 2006-Present
Owner / Operator 877-241-7613
411 Web Design is a Web Design / Optimization / Advertising company. This company is the restructured company acquired from Tami J. Miller in August of 2006. Our primary product is internet marketing / site optimization in order to generate targeted traffic to increase on-line sales. Our SEO campaigns have an incredible success rate: 75-80% of our clients are listed within the top 10 results in search engines such as Google.com, Yahoo.com and Bing.com.

InternetZing.com
4004 Schiff Drive
Las Vegas, NV
I.T. Director
February 2005-August 2006
Supervisor: Tami J. Miller – C.E.O. 702-289-4127 (tamijmiller@gmail.com)
InternetZing.com is a Search Engine Optimization / Internet Advertising Company.
My primary role at internetzing.com was to oversee the website design and Search engine optimization departments and to assure to day-to-day operations of the office network and PBX systems. I was responsible for the maintaining of clients search engine positioning and was the chief designer and author the algorithms and applications that garnered top-ten search engine placement for all of internetzing‘s clients. In August of 2006, Ms. Miller retired and the clients were transfered to 411 Web Design.

Traffic-Power.com
4850 Flamingo Road
702-839-9300
Las Vegas, NV, 89145
I.T. Technician.
August 2003 - February 2005
Supervisor: Rodger Jumper 702-292-0904
Traffic-Power is a Search Engine Optimization / Internet Advertising Company.
I worked at the Traffic-power.com South Jones Street Call Center as an IT Technician; my duties were building, maintaining and repairing computers, scanners, printers... There are approximately 225-networked workstations; I was responsible for in the day-to-day operations for the call floor systems. I was also responsible for the installation and day-to-day operation of a Nortel Meridian PBX, and have a very good working knowledge of large-scale telephone systems.

High Sierra Computer Services
5655 East Sahara Dr
Las Vegas, NV 89103
June 2002 to August 2003
Supervisor: Michael Slaven 702-469-4227
I.T Technician /network support spec. I was responsible for the installation, maintenance and trouble-shooting of office / company networks. Clients would request on-site support to their offices to evaluate computer / intranet requirements, recommend hardware purchases and install the hardware / software or journey on-site for troubleshooting and repair and or hardware upgrades / additions.

ClientLogic
420 Pilot Rd
Las Vegas, NV, 89119-3620
(702) 639-3600
September 1999 to May 2002
Supervisor: Tom Jordon (1999-2001) Dell Campaign
Supervisor: Richard James (2001-2002) Micron Campaign
Technical Support - Floor Supervisor 702-269-3600
My duties were to oversee and help the Technical Support Staff with problems from incoming customers, fielding usage and technical questions and fixing their technical problems, and or keeping the in-house computer / networking systems operational, seeing that software and hardware updates were done, installing workstations as needed on the call floor. My position could best be described as a help desk for the help desk.

Gateway Country
1109 South Road
Wappinger Falls, NY, 12590
January 1996 to April 1999
Supervisor: Paul Mikulski (845) 298-1444
Computer Builder / installer / Repairperson
My duties Included building computers to specifications supplied by customers, replacing parts on malfunctioning units as per repair order. In April of 1998, Gateway consolidated all repair business to its main site in Iowa.

I appreciate your consideration of my employment with your company. If you feel there is any additional information you require, please do not hesitate to contact me at the telephone / email address provided, and I will answer any questions you may have.
Thank you.
Michael James Helweg



 
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